Terms & Conditions

Last updated: September 3, 2026

These Terms govern your use of the dry cleaning and laundry pickup-and-delivery service operated by Ropayo LLC ("Ropayo", "we", "us"), including our mobile apps and this website. By creating an account or placing an order, you agree to these Terms.

Accounts

You must be at least 18 years old to use Ropayo. You are responsible for the accuracy of the information on your account, for keeping your login credentials secure, and for activity that happens under your account.

Orders and service

• Pickup and delivery windows are estimates. Weather, traffic, and plant capacity can shift them.
• You are responsible for checking pockets and removing valuables. We are not responsible for items left in garments.
• Some items cannot be cleaned safely. We may decline an item and return it uncleaned.
• Service is available only in the areas we currently cover.

Service area

We currently pick up and deliver in Greater Katy, Richmond and Fulshear. You can check a ZIP code on our home page. Service outside those areas is not available, and we may change the areas we serve at any time.

Prices, fees and payment

Wash & fold is priced per pound. Dry cleaning is priced per item according to our published price list, which appears on our home page and in the app. Prices may change; the price shown when you confirm an order is the price that applies to it.

Every order also carries a pickup and delivery fee of $4.99 and is subject to an order minimum of $30.00. Express service has its own turnaround and pricing, shown in the app.

You add a payment method when you schedule. Your final total depends on the items we actually receive and, for wash & fold, their weight at our facility — so we charge your saved payment method after your items are cleaned and counted, not when you book. By placing an order you authorize that charge, including any additional items found at intake. Card details are handled by our payment processor; we do not receive or store your full card number. If a charge fails, your order may be held at our facility until payment succeeds.

Promotional codes

Promotional codes are subject to the terms shown where the code is offered. Unless stated otherwise, a code may be used once per customer, applies only to the order it is entered on, cannot be combined with another offer, has no cash value, and may be withdrawn or changed at any time. Our current new-customer offer, code FRESH20, gives 20% off a first order of $50 or more and is limited to the first 300 customers.

Claims for loss or damage

Report any loss or damage within 7 days of delivery by emailing support@ropayo.com. Our liability for any item is limited to ten times our cleaning charge for that item. Cleaning carries inherent risk for some fabrics, trims, and finishes, and we are not liable for damage caused by manufacturer defects or care labels that are missing or incorrect.

Unclaimed items

If we cannot complete delivery and you do not respond to our attempts to reach you, items unclaimed after 90 days may be donated or disposed of.

SMS notification program

Ropayo offers optional SMS notifications about your own orders — pickup and delivery status, and problems with payment for an order. The program is transactional only; we do not send marketing or promotional text messages.

• Opt in. SMS is off by default. You opt in inside the Ropayo app by verifying your mobile number with a one-time passcode and then turning on SMS notifications in Profile → Notification Preferences.
• Message frequency. Varies with your order activity — typically a few messages per order.
• Cost. Message and data rates may apply. Ropayo does not charge for these messages; your mobile carrier's rates apply.
• Opt out. Reply STOP to any message, or turn SMS notifications off in the app. You will receive one confirmation message after replying STOP.
• Help. Reply HELP, or email support@ropayo.com.
• Carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.
• Keep your mobile number current in the app. If you change or give up your number, update your account so messages about your orders do not go to someone else.

See our Privacy Policy for how we handle mobile numbers. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Acceptable use

Do not use Ropayo to send prohibited, hazardous, or stolen items, to interfere with the service or its security, or to harass our staff or drivers. We may suspend or close accounts that break these Terms.

Cancellation

You may cancel an order before pickup at no charge. Once items are in our possession, cleaning may already be underway and charges may apply. You may delete your account at any time in the app under Profile → Delete account, or by emailing support@ropayo.com.

Disclaimers and limitation of liability

The service is provided "as is" without warranties of any kind, to the extent permitted by law. To the extent permitted by law, our total liability arising from the service is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

Changes to these Terms

We may update these Terms. When we do, we will change the "Last updated" date above, and continued use of the service means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules.

Contact us

Ropayo LLC
1234 Katy Fwy, Suite 200
Katy, TX 77494
support@ropayo.com

See our contact page for more ways to reach us.