The fastest way to reach us for anything: an order in progress, a question about pricing, or service in your area.
Already have an order?
Open it at app.ropayo.com — your order's status, your pickup window, and your driver on delivery day are all there, and you can reschedule or cancel until it has been picked up. If something has gone wrong with an order, email us and include your order number.
Damage or a missing item
Report it within 7 days of delivery by emailing support@ropayo.com. Our liability is limited as described in our Terms & Conditions.
Where we deliver
We currently serve:
Not on the list? Email us and we'll tell you when we reach your neighborhood — we're expanding across the Houston suburbs.
Text messages
SMS updates about your orders are optional and off by default. You turn them on at app.ropayo.com or in the app under Profile → Notifications after verifying your mobile number (how opt-in works), and you can turn them off there at any time or reply STOP to any message. See our Privacy Policy for how we handle mobile numbers. This page does not collect phone numbers.
Where to find us
Ropayo is a pickup-and-delivery service — there is no counter to visit. We collect from and deliver to your door across Katy, Richmond and Fulshear, TX. Email is the way to reach us.