Privacy Policy

Last updated: September 3, 2026

This Privacy Policy explains how Ropayo LLC ("Ropayo", "we", "us") collects, uses, and shares personal information when you use our dry cleaning and laundry pickup-and-delivery service, our mobile apps, our customer web app at app.ropayo.com, and this website.

Information we collect

Account information — your name, email address, and mobile phone number. If you sign in with Google or Apple, we receive your name and email address from that provider.
Addresses — the pickup and delivery addresses you enter, and any delivery instructions or entry codes you add so our driver can reach your door.
Order information — the items you send, service selections, order status and history, any special instructions, and photographs our drivers take as proof of pickup and delivery.
Payment information — processed by our payment provider. We receive a token and limited card details such as the brand, last four digits, and expiration date; we never receive or store your full card number.
Device and usage information — push notification tokens, the type of device (iOS or Android), and server logs that include IP address, the pages or endpoints requested, and timestamps.
Location information — while an order is in progress we process our driver's location so you can follow the delivery, and we keep the driver's last recorded position for each order in case of a dispute. We do not collect your device's location.
Notification records — a record of each notification we send you, including the message text and whether it was delivered.

How we use your information

To schedule, fulfill, and deliver your orders.
To charge you for services and handle refunds and payment problems.
To send you notifications about your own orders (see below).
To provide customer support and respond to your requests.
To detect and prevent fraud, abuse, and security incidents.
To meet legal, tax, and accounting obligations.

SMS notifications

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We use a messaging provider solely to deliver the messages you have opted in to receive.

Message frequency varies and depends on your order activity — typically a few messages per order.

Message and data rates may apply. Reply STOP to any message to opt out, or reply HELP for help.

SMS notifications are optional and off by default. You opt in inside the Ropayo app by verifying your mobile number with a one-time passcode and then turning on SMS notifications in Profile → Notification Preferences. When you opt in, we record the date and time, the device you used, and the version of this policy you agreed to, so we can show that you asked for these messages. We send only transactional messages about your own orders — pickup and delivery status, and problems with payment for an order. We do not send marketing or promotional text messages.

You can opt out at any time by turning SMS notifications off in the app or by replying STOP. Opting out of SMS does not affect your account, your orders, or email and in-app notifications.

How we share information

We do not sell your personal information. We share it only with service providers who process it on our behalf, under contract, and only as needed to run the service:

Sign-in and verification — Google Firebase Authentication verifies your sign-in and sends the one-time passcode that confirms your mobile number.
Payment processing — to charge your card and manage saved payment methods. Our payment provider receives your card details directly; we send it only an internal account identifier and order amounts.
Messaging and notifications — to deliver SMS, push notifications, and email.
Cloud hosting and infrastructure — to run and store the service.
Mapping and address lookup — to validate addresses and plan driver routes. Entry codes are never sent to mapping providers.
Drivers — the driver assigned to your order sees your name, phone number, address, delivery instructions, and the proof photos for their own stops, and only while they are assigned to it.
Cleaning facilities — receive the information needed to identify, clean, and return your items.
Our staff — operations and support staff can view your account, orders, and the notifications we have sent you in order to run the service and help you. Access is limited by role and logged.

We may also disclose information when required by law, to enforce our terms, or to protect the rights and safety of our customers, our staff, or the public. If our business is transferred, information may move with it, subject to this policy.

Data retention

We keep your account and order information for as long as your account is active. When you delete your account we remove or anonymize your personal information within 30 days, except for the records we must keep for legal, tax, and accounting purposes, which we keep for 7 years and no longer.

Proof-of-pickup and delivery photos are deleted 90 days after the order is delivered.
The driver's last recorded position for an order is deleted 90 days after the order is delivered.
Notification records, including message text, are deleted 12 months after they are sent. The order details attached to a notification are deleted after 30 days.
Push notification tokens are deleted when you sign out of a device or delete your account.
Server logs are kept for 30 days.

Security

We use encryption in transit and at rest, role-based access controls, and managed secret storage to protect your information. Entry codes and delivery instructions are visible to the staff and driver who need them to complete your order. No system is perfectly secure, and we cannot guarantee absolute security.

Your choices and rights

Review and update your account details and addresses in the app.
Turn SMS or push notifications on or off at any time in Profile → Notification Preferences.
Delete your account in the app under Profile → Delete account, or by emailing support@ropayo.com from the address on your account.
Request a copy of your personal information by emailing support@ropayo.com from the address on your account.

We will verify your request and respond within 45 days. We may need to keep certain records to meet legal obligations, and we will tell you if we do.

Children

Ropayo is for adults. You must be 18 or older to create an account, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, email us and we will delete it.

This website

This website (ropayo.com) sets no cookies and runs no advertising trackers. The ZIP-code check on our home page runs entirely in your browser; the ZIP you type is not sent to us. We do not currently run analytics on this site; if that changes, we will update this policy first, and any analytics will be cookieless and will not identify you. Our web host records standard server logs, including IP addresses, for security and reliability. Links from this site to app.ropayo.com may carry a promotional code so it can be applied to your first order.

Your privacy rights

Whether or not a law requires it, every Ropayo customer can ask us what personal information we hold about them, obtain a copy of it, correct it, and have it deleted, and we will not treat you differently for asking. Texas residents may also have rights under the Texas Data Privacy and Security Act. To exercise any of these rights, email support@ropayo.com from the address on your account. We will verify your request and respond within 45 days. We do not sell personal information, and we do not use it for targeted advertising.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above, and for significant changes we will notify you in the app or by email.

Contact us

Ropayo LLC
1234 Katy Fwy, Suite 200
Katy, TX 77494
support@ropayo.com

See our contact page for more ways to reach us.